FAQs
You may find this section helpful answering
some of your commonly asked questions.
​If  we missed it, please feel free to email us
​via unitycoliving@gmail.com as well.
We now offer Free Standard Shipping
on all orders over $59​
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Standard Shipping generally takes about 7-10 business days.
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Limited-time offer: you could also upgrade to Expedited Shipping for $3.99, which would reduce your waiting time to 3-5 business days.
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​Please note that there'll be a processing time of 1-2 days for the warehouse to prepare your order.
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You could track your order on our website or through the link that we send you.
Return & Exchange
Policies on returning/exchanging
1. What is your return policy?
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Unopened/unused items: Full refund within 30 days of delivery.
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Opened/used items: Store credit or exchange within 14 days (must be in original condition).
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Final sale items: Non-returnable (e.g., personalized products).
2. How do I start a return?
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Email unitycoliving@gmail.com with your order number.
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We’ll provide a return label (U.S. only) or instructions.
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Once received, we’ll process your refund within 5 business days.
3. Who covers return shipping costs?
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U.S. returns: Free return label provided for defective/wrong items.
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International returns: Customer responsible for return shipping.
​Our Products
People ask us about our products
1. Are Unity Co. products pet-safe?
Yes! All materials are non-toxic, BPA-free and durable for pets.
2. How do I clean my Unity Co. pet products?
Most items are dishwasher-safe or can be wiped with a damp cloth. Check product tags for specifics.
Payment & Promos
How we manage payments & promotions
1. What payment methods do you accept?
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Credit/debit cards (Visa, Mastercard, Amex)
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PayPal
2. How do I apply a discount code?
Enter your code at checkout under "Promo Code."
3. Do you offer bulk discounts?
Yes! Email unitycoliving@gmail.com for business inquiries